Aug 11

Private MBTA Contractors Humilitate Blind Rider

Today, CBS Boston and the Boston Herald reported that two employees for a contractor that provides customer service at MBTA stations were fired after they got into a confrontation yesterday with a blind man.

According to reports, the man was “physically obstructed from entering the platform” when he tried to follow other riders through the fare gates. That led to what officials called a “physical confrontation,” during which the man dropped his walking stick. An ambassador then picked it up and tossed it away from him.

Block by Block is the private company hired by the MBTA to provide customer service “ambassadors” in its stations. They were awarded a $4.1 million annual contract to begin staffing its stations with customer service agents, replacing jobs once held by unionized MBTA staff.

“We have been talking for over a year about all the reasons privatization is wrong for the MBTA and our riders,” said the Boston Carmen’s Union. “Sadly, this is another example of privatization gone wrong.”

Below is the raw video from the incident, which was made available on CBS Boston’s reporting of the incident.

Permanent link to this article: http://carmensunion589.org/2017/08/private-mbta-contractors-humilitate-blind-rider/

2 comments

    • jcmbta on August 13, 2017 at 10:39 am

    This is a very small failure of privatization … when the political contractors start doing vehicle repairs it will cost hundreds of millions to fix this type contracting failure ..

    the contractor employees that were involved in this assault , should not be reported by media as MBTA employees .also these contract workers should be criminally charged for assault ..

    • P.STEVENS on August 11, 2017 at 8:31 pm

    WE NEED TO GET THIS OUT AND LET THE PUBLIC KNOW THIS IS A RESULT OF BAKER”S PRIVATIZATION THAT DOES NOT WORK!! MAKE SURE THE PUBLIC KNOWS THEY ARE NOT MBTA WORKERS.

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